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Salesforce pushes the boundaries of digital commerce with Agentforce 360, focusing on shared context for AI agents. The innovation eliminates data silos, allowing autonomous agents to access a unified data stream that preserves interaction memory across sales channels.
This architecture enables agents to make autonomous decisions based on a holistic understanding of the customer. It moves beyond traditional chatbots to provide a seamless experience where user intent is preserved and enriched at every touchpoint.
I've analyzed Agentforce's architecture, and I finally see the end of forgetful bots. For years, we built automations that lost the thread as soon as the user switched channels. Salesforce solves this at the root with a persistent context layer.
For workflow designers like me, this changes everything. I can build an agent that 'remembers' an abandoned mobile cart and contextualizes it on desktop without complex scripting. Agentic Commerce becomes operational reality. Maintaining conversation state across systems is the true ROI enabler for 2026.